smsGuardian is an anti-fraud text alert notification service that will send transaction alerts directly to your mobile phone or other SMS-enabled device in the event there is suspicious activity on your ATM/Debit card. This added layer of security enables fraudulent activity to be identified and stopped, significantly reducing the likelihood that subsequent unauthorized transactions will occur. If any text alert you receive is in fact not your transaction, you will reject the text by following the information provided in the text alert. The information will immediately be sent to a fraud analyst, and the analyst will block the card and attempt to contact you by phone.
The system will only send messages concerning transactions that are:
- International Transactions;
- Out-of-State Transactions; and
- Transactions that are greater than $500
- Card not Present Authorization (ex. Internet/Over the Phone Transactions)
Cost: This service is FREE! Your regular phone carrier Message and Text Rates May Apply.
Frequency of Messages: The number of alerts you receive will be based on your card usage. You will not receive more than one message per transaction on each enrolled card. You will have the ability to setup a “Do Not Disturb” window in your preference settings. During this window, your messages will be held and sent to you when your do not disturb time is over.
To Discontinue Service: You may discontinue your text alerts immediately by texting the word STOP in reply to a smsGuardian text alert, or text STOP to 27576. You may also unsubscribe from the service entirely on the smsGuardian website.
Service Expiration: This service expires every 12 months. You will receive a renewal text prior to your expiration date that you may respond to in order to continue your service. You may also log into the smsGuardian website and renew your subscription.
Some mobile service providers require that we send a 30-day subscription reminder message to customers participating in the smsGuardian program. If your mobile service provider is Sprint, Nextel, Boost, or Virgin, you will receive a text alert every 30 days reminding you of the subscription.