Our Commitment to Security

We take the protection of your information very seriously. In response to an ever more dangerous online threat environment, we must all do our part to protect sensitive information from fraud. Scams and hacking techniques are more sophisticated. New threats are continually being developed, and organized crime groups both in the United States and internationally have become a major force in expanding online fraud and theft.

How does Citizens Community Bank guard your information?

  • Citizens Community Bank uses firewall systems and intrusion detection software to protect our systems from anyone who might try to access our systems to gain sensitive information.
  • We protect the confidentiality of your data by encrypting any sensitive information transmitted over the internet with 128-bit Secure Socket Layer (SSL). This helps ensure that sensitive information can only be viewed by you and Citizens Community Bank.
  • We build information security right into our systems and networks using internationally recognized security standards, regulations, and industry-based best practices.
  • We employ strong authentication controls following guidance provided to us by the Federal Government's banking regulators.
  • We require our employees to take information security awareness training and to apply this training to their job every day.

What should you do?

  • Your access ID and password are the keys you use to access your account information on our system. Do not write down or share your credentials with anyone.
    IMPORTANT NOTE: Create distinct IDs and passwords for financial accounts that are different from those used for other purposes such as social websites, online shopping, etc.
  • Never share your access ID, password, or security questions with anyone, and beware of suspicious e-mails or unsolicited phone calls asking for this information.
  • When you perform any transaction online, make sure that you use the Log Out button when you are finished. Then close your browser completely. This ensures that no one who uses the computer after you can see your information.
  • Install and regularly update anti-virus and anti-spyware software, perform frequent scans of your computer, and protect your computer with a firewall.
  • Protect yourself from malicious email and malware infections by learning how to spot these threats.

Citizens Community Bank and Your Login Credentials

Citizens Community Bank will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer. If you receive such a request, do not provide any information.

Business Security

Business customers should be encouraged to perform a periodic risk assessment and an evaluation of the effectiveness of the controls they have in place to minimize the risks of online transaction processing.

The tips above provide a starting point for this process and the following web resource links provide additional detailed information:

Electronic Funds Transfer PDF