Ordering New/Replacement ATM/Debit Card
Citizens Community Bank offers consumer and business debit cards for our customers. If you would like a new debit card or replacement card printed to begin making transactions immediately, we offer Instant Issuing at our Hahira and North Valdosta locations during lobby hours. If you are interested in having a new or replacement debit card mailed to you, please visit a Customer Service Representative at any of our locations. For branch information, please visit our Locations page.
Steps to Reset PIN for Debit Card
• Dial PIN Management phone number: (888) 891-2435
• Select English or Spanish
• Enter 16 digit card number
• Enter Authentication Tokens
º Last 4 of SSN (When prompted)
º 5 digit zip code (When prompted)
• Set the new 4 digit PIN (Personal Identification Number)
• Confirm the new 4 digit PIN (Personal Identification Number)
Risky ATM Pins
Fraudsters are playing with numbers trying to steal cash from consumers. There are 10,000 possible combinations that the digits 0-9 can be arranged in to create a four-digit PIN, and many cardholders choose some of the most commonly guessed combinations for their PIN. As part of our customer security awareness program, we would like to pass along some simple steps you can take to avoid gambling with your PIN by creating numbers that are less likely to be guessed by data thieves.
- Don’t use the most popular password 1234;
- Don’t use patterns on a keypad (i.e. straight or diagonal) and avoid repeating numbers (i.e. 1212, 1313, 4444);
- Try using odd numbers over even.
Planning a Trip?
If you are planning to leave the great State of Georgia, please notify Operations at (229) 794-3883 with the dates you will be out-of-state. The Operations department will then place an alert on your debit card notifying our Fraud Center not to block your transactions during that time due to unusual out-of-state activity on your account.
Our Fraud Center
Your ATM/Debit card transactions are being monitored 24/7 with an innovative fraud monitoring solution that will help protect your accounts using state-of-the-art intelligence technology and skilled fraud experts. If we detect unusual or suspicious transaction activity on one of your accounts, our fraud specialist will attempt to contact you right away by phone, text, or email. If the fraudulent activity is confirmed by you, we will disable your card immediately. If you aren't available, we will assign your card with a special "watch" status until we are able to establish contact with you. Keep in mind that our Fraud Center uses the telephone numbers we have on file for you. If you have changed or added a telephone number to your household, please notify us immediately.
If you need to deactivate your debit card during after hours, holidays, or weekends, please contact the Fraud Center at (888) 297-3416.