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Mobile Banking Security Tips

Many of us have discovered the ease and simplicity of banking on our mobile phones and smartphones, and we should protect the information on our phones as diligently as we protect the information on our computers or in our home. Here are some tips for protecting the personal and banking information on your phone:

  • Invest in an antivirus application for your mobile device to help protect you when downloading apps or mobile content.
  • Never provide personal identification or banking information over your mobile device unless you initiate the contact and you know that you're dealing directly with your bank.
  • Never share your password, account number, PIN and answers to secret questions. Don't save this information anywhere on your phone.
  • Never set the app, web or client-text service to automatically log you in to your bank account. If your phone is lost or stolen, someone will have free access to your money.
  • Keep your Operating System up to date. For assistance with updating your Operating system, please contact your mobile service provider.
  • Enable a pass code on the phone to lock it.
  • Remember we will never contact or text message you asking for personal or banking information. Assume any unsolicited text request is fraudulent.
  • Immediately tell your mobile operator and your bank if you lose your phone.
  • Avoid Banking while on public networks.

Lost or Stolen Phones

If your phone is lost or stolen, please disable your phone as soon as possible. To do this online, complete the following stpes:

  1. Login to your Internet Banking account.
  2. Click on the User Services Tab.
  3. Click the “Mobile Banking Enrollment” link. (If you aren't directed to the mobile banking website, click "Click Here" to open Mobile Banking in a new window.)
  4. Locate the phone number for the phone that was lost or stolen, and choose “Disable this phone.”

If you do not have access to your Internet Banking account, call 229-794-3883 during business hours for assistance disabling your lost or stolen phone.




For More Information:

Increasing Online Security

ATM & Debit Card Scams

Mobile Banking Security

Electronic Funds Transfer Protections

Fraud Prevention

Online Security for Businesses

Reporting Suspicious Activity

CCB Security Policy

CCB Privacy Policy

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